You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, you must first Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions and return confirmation number to return items from your order. (Items being returned must be shipped in original packing)
Live in the DENVER, CO area? You can make arrangements to pick up your order and save on shipping and handling costs! Place order as usual, choose "ship to billing address" and continue to checkout. Screen WILL show shipping -DON'T WORRY- on the final screen You will see a "COUPON/PROMO CODE" box Enter COUPON/PROMO CODE " Pickup " and click "APPLY" Shipping cost will be removed. We will contact you by email When your order is ready to arrange for a pick up time and location. PLEASE MAKE SURE WE HAVE YOUR CORRECT EMAIL ADDRESS.
We are currently shipping within the Continental United States only. If you would like to have items shipped outside the Continental United States please Contact Us prior to ordering to determine shipping and handling costs.
Once items are made they will typically ship using 3-5 day USPS ground/ priority shipping or 3 day FEDEX home delivery. If you would like items shipped using a different carrier or express delivery, please Contact Us to determine additional shipping and handling costs.
Please be aware that all items are hand made to order and may require 3-6 weeks for production.
We appreciate your patience and support of our Craftsmanship.